The travel and tourism industry has undergone significant changes in recent years, with new expectations and evolving travel trends shaping the way people plan and experience their journeys. In this changing landscape, leaders like Anaïs Essoo Boissézon are bringing a thoughtful approach to the industry and its future.
As the Founder & Managing Director of Voyage Memorable Travel, she leads the company in creating tailored travel and event solutions for its clients. Under her leadership, the company’s vision is clear: “To provide outstanding travel and event services by creating memorable journeys.”
With over 15 years of experience in the travel industry, along with several certifications from IATA Training, Anaïs has continued to strengthen her knowledge and stay informed about developments within the field.
As Voyage Memorable Travel enters its fifth year, Anaïs’s journey reflects her commitment to building a travel company focused on quality, personalisation, and lasting client relationships. Her story offers an insight into the ideas and values guiding the company as it moves forward.
Vision behind the Journey
BMU: Congratulations on celebrating Voyage Memorable Travel’s 5th anniversary! Looking back to when you founded the company, what moments stand out as the defining milestones of your journey?
Anaïs Essoo Boissézon: “Thank you! Some of the defining milestones have been turning a passion for creating meaningful travel experiences into a business and welcoming our very first clients. Another defining moment was seeing word-of-mouth referrals grow, which reinforced the trust our customers placed in us. Since our focus is B2B, having repeated bookings through them made us proud that we delivered the right level of services to our typical clients. It also revolved around overcoming industry challenges, adapting to changing travel trends, and expanding our services while maintaining personalized experiences.
Every successful trip and positive customer story has played a part in our growth. Celebrating five years is incredibly rewarding, and it reflects the dedication of our team and the loyalty of our clients who have been part of this journey from the beginning.”
Evolution of Voyage Memorable Travel
BMU: Since your first interview with Business Magazine UAE in 2023, how has Voyage Memorable Travel evolved in terms of growth, services, team, or market presence?
Anaïs Essoo Boissézon: “Since our initial interview in 2023, Voyage Memorable has grown operationally. We have enhanced our service portfolio and strengthened our network of suppliers through the addition of new hotel partnerships across the UAE and other key destinations within our portfolio.
As part of our international expansion strategy, we have established a dedicated operational team in Mauritius, enabling us to further enhance service delivery and destination management capabilities. In addition, we have successfully penetrated new markets and increased our global footprint through the opening of new representation offices, reinforcing our market presence and supporting our long-term business development objectives.
These milestones have positioned Voyage Memorable for continued growth while strengthening our relationships with industry partners and elevating the overall value proposition offered to our clients.”
Adaptability amidst Challenges
BMU: Every business faces defining moments. What has been the biggest challenge over the past five years, and how did your team overcome it?
Anaïs Essoo Boissézon: “Yes, every business faces defining moments that test its resilience and adaptability.
One of the biggest challenges I have faced over the past five years was launching Voyage Memorable shortly after the COVID-19 pandemic. As a new Destination Management Company (DMC), we entered a highly competitive market at a time when travel demand was still recovering. Building client trust, establishing our brand, and showcasing our services required significant effort and persistence.
Another challenge has been managing the seasonality of the UAE market. During the summer months, traveler numbers typically decrease due to the weather conditions, which impact business volumes and require careful planning to maintain growth.
More recently, geopolitical conflicts in the region affected travel confidence, resulting in a significant number of booking cancellations for the UAE destination. However, one of our key strengths was having a diversified portfolio of destinations. While the UAE market experienced a slowdown, our other destinations continued to perform well, helping us maintain business continuity and mitigate the overall impact.
These experiences taught me the importance of resilience, adaptability, and strategic diversification. They have strengthened my ability to navigate challenging market conditions while continuing to focus on long-term business growth.”
Triumphs over the Years
BMU: What achievements are you most proud of as you celebrate this milestone? Are there any memorable projects, partnerships, or client experiences that reflect what Voyage Memorable Travel stands for?
Anaïs Essoo Boissézon: “One of my greatest achievements has been witnessing and contributing to the company’s growth from its early stages to where it is today. It has been extremely rewarding to see the continuous progress, development, and success we have achieved over time.
A key milestone was successfully managing our first Mauritius school group from a well-known UAE school and a UAE group for a well-known international brand, which opened doors to larger opportunities and demonstrated our capability to deliver high-quality experiences. We have since been involved in several prestigious projects, including Formula 1-related events and services.
Another achievement has been building strong partnerships with both clients and suppliers, creating long-term relationships based on trust, reliability, and mutual success.
Most importantly, the greatest measure of success for me is client satisfaction. Seeing clients leave happily and receiving positive feedback and messages about their exceptional experiences is incredibly rewarding. It confirms that our efforts have had a meaningful impact and motivates us to continue delivering outstanding services.”
Navigating through the Changes
BMU: The travel industry continues to evolve rapidly. What changes have you witnessed over the last five years, and how has your company adapted to meet new traveller expectations?
Anaïs Essoo Boissézon: “While many travelers today use online tools and AI to create their own travel plans, our key differentiator is the personalized service we provide. We take the time to understand each client’s individual preferences and requirements, allowing us to tailor every itinerary specifically to their needs. Rather than offering a one-size-fits-all solution, we work closely with each client to create a unique travel experience with a genuine human touch.
Additionally, clients have the reassurance of knowing there is always someone they can rely on throughout their journey. If any questions, concerns, or unexpected issues arise during their stay, we are available to provide prompt assistance and support, ensuring a smooth and stress-free travel experience.”
Innovation and Growth
BMU: Your company has built a reputation for creating personalised travel experiences. How have you continued to innovate while maintaining the high level of service your clients expect?
Anaïs Essoo Boissézon: “We continuously strive to innovate by introducing new initiatives and enhancing our services, while consistently maintaining the high standards of service that our guests expect. Our focus is on delivering exceptional experiences through creativity, quality, and personalized service.”
Leading with a Purpose
BMU: Looking back over the past five years, how has this journey shaped you personally as a leader and entrepreneur?
Anaïs Essoo Boissézon: “Reflecting on the last five years, this journey has been an incredible learning experience that has shaped me as a leader and entrepreneur. It has reinforced the importance of teamwork, resilience, and customer-focused service. I firmly believe that our achievements would not have been possible without the hard work and dedication of our team, whose support has been the foundation of our success.”
Looking Ahead
BMU: As Voyage Memorable Travel enters its next chapter, what are your goals for the next five years? Are there any new services, markets, partnerships, or expansion plans you can share with our readers?
Anaïs Essoo Boissézon: “As we enter the next chapter of our growth journey, our strategic objective over the next five years is to diversify our service offerings, expand into new destinations and markets, and strengthen partnerships with hotels, suppliers, and key industry stakeholders.
We also aim to broaden our global footprint by growing our international teams and enhancing our presence in key regions worldwide. It is also important to embrace technology and digital innovation while maintaining the human touch that makes travel memorable. Building strong partnerships, staying adaptable to market changes, and continuously learning about new travel trends are key factors for long-term success.”
Message for the Voyage Memorable Travel Family
BMU: What message would you like to share with your clients, partners, and everyone who has supported Voyage Memorable Travel throughout these first five years?
Anaïs Essoo Boissézon: “I would like to express my heartfelt gratitude to our clients, partners, and everyone who has been part of Voyage Memorable Travel’s journey over the past five years. Your trust, support, and confidence in our services have been the foundation of our growth and success.
To our clients, thank you for allowing us to be a part of your unforgettable travel experiences and cherished memories. To our partners, thank you for your collaboration, dedication, and shared commitment to delivering exceptional travel services.
These five years have been an incredible journey filled with learning, growth, and achievements. As we look ahead, we remain committed to providing personalized, reliable, and memorable travel experiences while continuing to build strong relationships with our clients and partners.
We are excited about the future and look forward to creating many more memorable journeys together. Thank you for being an essential part of the Voyage Memorable Travel family.”
Words of Wisdom for Beginners
BMU: Finally, what advice would you give to entrepreneurs who are building a business in the travel and tourism industry today, especially in an increasingly competitive market?
Anaïs Essoo Boissézon: “My advice to entrepreneurs entering the travel and tourism industry is to focus on creating value, not just competing on price. Today’s travelers are looking for personalized experiences, authenticity, convenience, and exceptional service. Businesses that understand their customers’ needs and consistently exceed expectations will stand out in a crowded market.
Most importantly, be passionate and patient. The tourism industry is built on trust and relationships, and these take time to develop.”
Connect with Anaïs Essoo Boissézon on LinkedIn to gain industry insights.
Find Voyage Memorable Travel on Facebook and visit their website to learn more.
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